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help topics

• Have store hours changed?
• Can I still rent/reserve a storage unit?
• Can I still access my storage? (24/7)
• Can I book a storage unit online?
• Is retail open to purchase storage supplies?
• What health and safety measures are you taking?
• How many people do you allow on-site at a time?
• Can movers access my storage?
• Has XYZ disinfected the storage unit before giving it to me?
• Things you can’t store
• Should I bring my own lock?
• Why is XYZ Storage the most reviewed storage facility?
• Are your facilities TTC accessible?
• What is self storage?
• What size storage locker do I need?
• When can I access my storage locker?
• Do you offer heating in your facilities?
• Do you accept deliveries?
• Do you offer drive-up units?
• What is drive-through self storage?
• Do you have dock level access?
• How long does the process take?
• Do you offer any security measures?
• Do I need insurance on my storage locker?
• Do you offer fire safety?
• Do you offer insurance for storage units?
• Do you have moving services that you recommend?
• Do you offer boxes?
• Do you have moving trucks available to rent?
• Are there any hidden fees?
• Am I committed for any length of time?
• Do you use a 4-week or monthly pay cycle?
• Do you prorate rent?
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